British tourists organize sit-in after locals ruin luxury beach hotel
Holidaymakers said their £12,000 Thomson vacation to the Dominican Republic was destroyed by locals who touched base on a shoddy package deal and caused chaos at the Club hotel Riu Merengue.
Visitors said the pool must be shut after the “tanked and rowdy” Dominicans used it as a lavatory, and said they even urinated on sun-loungers while people were lying on them.
Tony Walton, a sales manager from Doncaster, was on vacation with his wife Cheryl, 46, a registrar, their girl and boy aged 20 and 15, and four members of their extended family on a two-week break from June 30 to celebrate family birthdays and anniversaries.
He told the Mailonline: “People were peeing on the sun-loungers with people on them. These people had no respect for anything. They peed up against my sun lounger while I was lying on it.
“They were washing themselves down completely in the shower by the pool. What’s more there was no sustenance – they took at all.”
At the time they whined to staff about the disruption of their vacation, they say they were advised to take journeys -which they might need to pay for – to get away from the hotel.
Furthermore when Mr. Walton wanted his family to be moved to a different hotel, he says he was at first rejected assistance then afterward told if he moved he would have to pay an extra £1,800.
By July 4, Mr. Walton was angry to the point that he organized the sit-in at the Thompson desk in reception.
He says more than 160 complaining visitors went along with him and stayed camped at the desk for a day and a half, throughout which time he claims he was threatened by the manager.
Mr. Walton said in the end up to 100 people, incorporating his group, was moved to another hotel close-by with fewer facilities, but says he was offered just £30 remuneration.
“It has demolished our occasion and my wife’s birthday.
“I paid a lot of money and I have wasted it. Thomson have been totally pointless and Riu (the hotel chain) much worse.”
A spokesman for Thomson told Mailonline: “Thomson is sad to catch that Mr. Walton was disappointed with his stay at the Riu Merengue in Puerto Plata, Dominican Republic.
“We are conscious that some clients expressed a disappointment with the levels of service throughout high occupancy and, as a gesture of goodwill, have moved them to a hotel nearby, and incorporating Mr. Walton’s party.
“Thomson takes client fulfillment quite important and is right now working with the hotelier to completely examine Mr. Walton’s grumbling.”